Pre-Order Open — Ships June 15, 2026

✦ Policies

Shipping & Returns

Simple, generous, written in plain English. Last updated May 2026.

Shipping

Free standard shipping on every order within the United States. No minimum, no surprise fees at checkout.

  • Pre-order ship date: the first production run ships June 15, 2026. You'll be charged today and we'll email you a tracking number the moment your kit leaves our warehouse.
  • Processing time: in-stock orders are packed and handed to the carrier within 1–2 business days.
  • Transit time: 3–6 business days via USPS Ground Advantage / UPS SurePost depending on your zip.
  • Order tracking: a tracking link is emailed automatically once your label is created.

Returns — 30-day happy-bride guarantee

If GlowHook isn't everything you hoped for, return it within 30 days of delivery for a full refund of the product price.

  • Condition: kits must be returned with all three components. Lightly used is fine — we know you may want to test it before the wedding.
  • How to start a return: email our team with your order number and we'll send a prepaid return label.
  • Refund timing: refunds are issued to the original payment method within 5 business days of us receiving the package.

Damaged or lost packages

If your kit arrives damaged or never shows up, please contact us within 7 days of the delivery date (or 14 days from ship date if the package never arrived). Include a photo for damaged items — we'll ship a free replacement immediately. No back-and-forth, no restocking fees.

International orders

We currently ship to the United States only. International expansion is coming — if you're a boutique or planner outside the US interested in carrying GlowHook, please reach out via our wholesale page.

Still have questions?

Our team is small, real, and based in the US. We read every message.

Contact us