Shipping & Returns

Free standard shipping on every order within the United States. No minimum, no surprise fees at checkout.

• Pre-order ship date: the first production run ships June 15, 2026. You'll be charged today and we'll email you a tracking number the moment your kit leaves our warehouse.
• Processing time: in-stock orders are packed and handed to the carrier within 1–2 business days.
• Transit time: 3–6 business days via USPS Ground Advantage / UPS SurePost depending on your zip.
• Order tracking: a tracking link is emailed automatically once your label is created.

If GlowHook isn't everything you hoped for, return it within 30 days of delivery for a full refund of the product price.

• Condition: kits must be returned with all three components. Lightly used is fine — we know you may want to test it before the wedding.
• How to start a return: email our team with your order number and we'll send a prepaid return label.
• Refund timing: refunds are issued to the original payment method within 5 business days of us receiving the package.

If your kit arrives damaged or never shows up, please contact us within 7 days of the delivery date (or 14 days from ship date if the package never arrived). Include a photo for damaged items — we'll ship a free replacement immediately. No back-and-forth, no restocking fees.

We currently ship to the United States only. International expansion is coming — if you're a boutique or planner outside the US interested in carrying GlowHook, please reach out via our wholesale page.